Senior Enterprise CSM — Payments Growth & Strategy

Stripe, Inc.; New York (NY, GA); In loco; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

United States Digital Space LLC is seeking a motivated Customer Success Manager to manage a book of enterprise customers. You will drive proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate brings 6+ years in a client-facing enterprise role, exceptional executive presence, and a proven track record in turning complex requirements into value.

Competenze

• 6+ years in a client-facing enterprise relationship role with a technical product.
• Proven ability to lead technical conversations and influence actions based on requirements and value.
• Track record of achieving targets in a sales-like environment.
• Experience handling difficult customers and resolutions.
• Adaptable to a high-growth, fast-changing environment.

Mansioni

• Collaborate with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of enterprise customers.
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, renewals and growth.
• Serve as a trusted payments and product advisor to managed customers with insights on payment performance.
• Lead business reviews to align on user priorities, review payments metrics, share product roadmap, and guide value realization.
• Advocate for customers to internal stakeholders and relay feedback to Product, Engineering, Support, Marketing, and Sales.
• Support book expansion—identifying opportunities to ensure customer success.

Conoscenze

Enterprise relationships

Technical conversations

Executive presence

Target-driven

Client-facing communications

Descrizione del lavoro

United States Digital Space LLC is seeking a motivated Customer Success Manager to manage a book of enterprise customers. You will drive proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate brings 6+ years in a client-facing enterprise role, exceptional executive presence, and a proven track record in turning complex requirements into value.