Partner Success Manager — B2B Payments

Paysafe; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Paysafe is seeking a Customer Success Manager, Partners to own a portfolio of B2B merchant relationships, guiding them through onboarding to renewal. You will collaborate with Sales, Product, and Support to ensure value realization and high satisfaction.

The role requires 2–4 years in Customer Success or related fields, with experience in payments or fintech and familiarity with Salesforce. Strong communication and an analytical mindset are essential.

Qualifications

• Two to four years of experience in Customer Success, account management, merchant services, relationship management, or a related customer-facing role.
• Experience supporting B2B customers, ideally within payments, financial services, fintech, SaaS, or another technology-driven industry.
• Familiarity with payment platforms or providers.
• A working understanding of Customer Success principles, including onboarding, adoption, customer health, risk management, retention, and value realization.

Responsibilities

• Own a portfolio of B2B merchant accounts, with accountability for customer satisfaction, engagement, health, and retention.
• Build trusted relationships with merchant stakeholders and serve as their primary advocate within Paysafe.
• Lead merchant onboarding, training, and adoption of relevant products, tools, and best practices.
• Monitor customer health, engagement, performance, and risk indicators using Salesforce and other CS tools.
• Proactively identify risks and coordinate action plans to support retention and improve the customer experience.
• Partner with Sales, Relationship Management, Product, Support, and Operations to resolve issues and deliver effective solutions.

Skills

Customer Success

Account management

Relationship management

Communication skills

Analytical thinking

Tools

Salesforce

Job description

Paysafe is seeking a Customer Success Manager, Partners to own a portfolio of B2B merchant relationships, guiding them through onboarding to renewal. You will collaborate with Sales, Product, and Support to ensure value realization and high satisfaction.

The role requires 2–4 years in Customer Success or related fields, with experience in payments or fintech and familiarity with Salesforce. Strong communication and an analytical mindset are essential.