Platform CSM - Payments & Growth Advisor

Stripe; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced Customer Success Manager to manage a portfolio of platform customers. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business.

The ideal candidate is analytical and meticulous, with strong skills in navigating post-sale engagements and collaborative work with sales, TAMs, and operations teams to extend value and retention.

Qualifications

• 10+ years of experience in a client-facing role in enterprise relationship management
• Marketplace and/or SaaS platform experience
• 3+ years of experience with consumption-based SaaS products
• Strong business sense and understanding of underlying drivers of user’s businesses
• Track record of leading technical conversations and persuading action based on requirements
• Strong analytical skills

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of the company’s platform customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share the company product roadmap and provide guidance on how to optimize the value from the company
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Job description

United States Digital Space LLC is seeking an experienced Customer Success Manager to manage a portfolio of platform customers. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business.

The ideal candidate is analytical and meticulous, with strong skills in navigating post-sale engagements and collaborative work with sales, TAMs, and operations teams to extend value and retention.