Enterprise Customer Success Manager: Payments & Growth

Stripe; Chicago (IL); Hybrid; USD 129,000 - 193,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers and drive retention, renewal, and growth. You will deliver proactive workshops, business reviews, and payments insights while collaborating with sales, TAMs, and operations to align on product and technical conversations.

You will build trusted advisor relationships, lead strategic reviews, and surface opportunities to expand and optimize value from Stripe.

Qualifications

• 4+ years in a client-facing role in enterprise relationship management.
• Strong business sense and understanding of users' businesses.
• Experience leading technical conversations and persuading actions based on requirements and value.
• Strong problem-solving skills.

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
• Perform business reviews to align on user priorities, review payments performance metrics, share the Stripe product roadmap, and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights with Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
• In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.

Skills

Client-facing experience

Enterprise relationship management

Executive communication

Technical product experience

Job description

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers and drive retention, renewal, and growth. You will deliver proactive workshops, business reviews, and payments insights while collaborating with sales, TAMs, and operations to align on product and technical conversations.

You will build trusted advisor relationships, lead strategic reviews, and surface opportunities to expand and optimize value from Stripe.