Payments-Focused Customer Success Manager

Global Payments; Jeffersonville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Payments in the United States is seeking a Customer Success Manager to serve as the primary client contact, delivering technical and product support and guiding adoption. You will coordinate with internal teams to resolve issues end-to-end and communicate outcomes to clients.

Ideal candidates have 2+ years in client-facing roles, strong communication skills, and the ability to translate technical concepts into business language in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2+ years in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues and translate technical concepts into business language.
• Excellent communication and relationship management with internal and external stakeholders.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

Skills

Bachelor's degree

2+ years experience

Troubleshooting

Communication skills

Cross-functional

Payments experience

Education

Bachelor’s degree or equivalent

Job description

Global Payments in the United States is seeking a Customer Success Manager to serve as the primary client contact, delivering technical and product support and guiding adoption. You will coordinate with internal teams to resolve issues end-to-end and communicate outcomes to clients.

Ideal candidates have 2+ years in client-facing roles, strong communication skills, and the ability to translate technical concepts into business language in a fast-paced environment.