Senior Customer Success Manager - Payments (Hybrid)

Bvnk Ltd; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid working model

Flexible hours

Opportunities to travel to BVNK offces

Job summary

BVNK, a Mastercard-backed fintech, seeks a Senior Customer Success Manager in New York to drive adoption, payment growth and value realization across enterprise customers. You will partner with Account Management, Sales, Product, and Operations to align objectives with customer outcomes and revenue goals.

You’ll own onboarding, adoption, and expansion, building strategic plans with senior stakeholders and translating data into actionable initiatives.

Qualifications

• Proven experience in a customer-facing role driving adoption, retention, and revenue.
• Background in payments, fintech, or banking infrastructure.
• Experience managing complex B2B customers with multi-stakeholder relationships.
• Proactive approach to identifying opportunities and unlocking value.
• Ability to analyse customer, product and transaction data to drive decisions.
• Comfort coordinating cross-functional teams to deliver measurable outcomes.
• Clear, influential communication with technical and commercial stakeholders.

Responsibilities

• Own the customer journey from onboarding to long-term success, ensuring value is realized quickly.
• Develop success plans with milestones and measurable outcomes aligned to client goals.
• Lead strategic business reviews and identify expansion opportunities with Account Management.
• Coordinate cross-functional teams to resolve challenges and accelerate time to value.

Skills

Commercial acumen

Payments experience

Strategic relationship management

Growth mindset

Analytical thinking

Execution and accountability

Excellent communication

Job description

BVNK, a Mastercard-backed fintech, seeks a Senior Customer Success Manager in New York to drive adoption, payment growth and value realization across enterprise customers. You will partner with Account Management, Sales, Product, and Operations to align objectives with customer outcomes and revenue goals.

You’ll own onboarding, adoption, and expansion, building strategic plans with senior stakeholders and translating data into actionable initiatives.