Enterprise CSM – Payments & Growth Strategist

Stripe; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Stripe is seeking a Customer Success Manager to manage a book of enterprise customers and drive post-sale value. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The role requires detail orientation and strong collaboration with sales, technical account managers, and operations to engage customers in product, payments, and technical conversations, optimizing Stripe's impact.

Qualifications

• 4+ years in a client-facing Enterprise relationship role with technical products.
• Experience leading technical conversations and driving action from requirements.
• Strong executive presence and in-person presentation skills.
• Proven track record of meeting targets in a sales context.
• Experience handling difficult customers and resolutions.
• Adaptable to high-growth environments with rapid change.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements focused on retention and growth.
• Manage a book of enterprise customers for health, adoption, renewals, and growth.
• Serve as a trusted payments and product advisor delivering insights.
• Conduct business reviews, review payments metrics, share product roadmap, optimize value.
• Advocate for customers to internal stakeholders and relay insights to product and engineering.
• Support book expansion with identified opportunities to ensure customer success.

Skills

Enterprise relationship management

Technical conversations

Executive presence

Presentation skills

Sales targets

Customer issue resolution

Growth mindset

Job description

Stripe is seeking a Customer Success Manager to manage a book of enterprise customers and drive post-sale value. You will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The role requires detail orientation and strong collaboration with sales, technical account managers, and operations to engage customers in product, payments, and technical conversations, optimizing Stripe's impact.