Payments Solutions Team Leader - Mid-Market

U.S. Bank; Minneapolis (MN); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Job summary

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team responsible for delivering exceptional client experiences across Payments relationships.

You will lead end-to-end client coverage, coordinate with Sales, Product, Risk, and Operations, and ensure disciplined execution and strong relationship health. The role requires strong leadership, client-focused mindset, and ability to drive organic growth through cross-selling, while maintaining governance and risk controls

Qualifications

• Demonstrated ability to manage, develop, and motivate a client-facing team in a complex, matrixed financial services environment.
• Must have a client-focused, solutions-oriented mindset with the ability to influence across teams, resolve complex issues, and drive accountability without direct authority over all stakeholders.
• Experience supporting institutional or commercial clients, with broad cross-product understanding spanning Treasury Management Services, including Liquidity & Investments, Receivables, Payments, Commercial Cards, Merchant Services, and Trade.
• Understand risk management, governance, controls, regulatory expectations, and reputational risk considerations within a large financial institution.
• Ability to balance client experience, relationship growth, operating discipline, risk awareness, and team performance.

Responsibilities

• Lead and coach a team of Payment Solution Sales Client Executives for key client relationships.
• Set expectations, performance standards, and accountability for client coverage and service quality.
• Oversee end-to-end client experience across portfolios with proactive engagement and strong relationship health.
• Guide on complex client situations, escalations, and risk ensuring timely resolution.
• Support team in building deep, long‑term client relationships grounded in trust and responsiveness.
• Conduct regular structured client reviews to assess satisfaction and loyalty.
• Coordinate with Sales, Product, Trading, Operations, and Coverage for seamless client solutions.
• Drive organic growth through cross-selling opportunities.
• Monitor portfolio trends, feedback, and risks to identify improvements.
• Advocate for clients and translate feedback into product/process improvements.
• Promote disciplined execution and accountability across the team.
• Maintain governance and risk awareness across client activities.
• Collaborate with Legal, Compliance, Risk, Finance for oversight and controls.
• Assess risk and rewards in engagements, protecting reputation and long-term value.
• Support talent development, onboarding, and capability building.

Skills

Team leadership

Client relationships

Cross-functional coordination

Risk governance

Mentoring and coaching

Job description

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team responsible for delivering exceptional client experiences across Payments relationships.

You will lead end-to-end client coverage, coordinate with Sales, Product, Risk, and Operations, and ensure disciplined execution and strong relationship health. The role requires strong leadership, client-focused mindset, and ability to drive organic growth through cross-selling, while maintaining governance and risk controls