Payments Client Relationship Leader

U.S. Bank; Chicago (IL); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Parental leave

Job summary

U.S. Bank seeks a Client Executive to lead the end-to-end client experience for Payments relationships, ensuring top-tier service and strategic advisory support. You will collaborate with Sales, product, trading, and coverage teams to deliver seamless solutions and drive growth.

The role emphasizes risk-aware relationship management, governance, and proactive engagement to enhance client satisfaction and loyalty across products and services.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five to seven years of experience in project management activities.

Responsibilities

• Own end-to-end client experience and relationship health.
• Build deep, long-term client relationships grounded in trust.
• Conduct regular client reviews to assess satisfaction and address needs.
• Partner with internal teams to deliver coordinated solutions across PMI and related capabilities.
• Drive organic growth by deepening relationships through cross-selling.
• Ensure governance, risk controls, and ethics compliance in client activities.

Skills

Relationship management

Cross-functional collaboration

Organizational skills

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

U.S. Bank seeks a Client Executive to lead the end-to-end client experience for Payments relationships, ensuring top-tier service and strategic advisory support. You will collaborate with Sales, product, trading, and coverage teams to deliver seamless solutions and drive growth.

The role emphasizes risk-aware relationship management, governance, and proactive engagement to enhance client satisfaction and loyalty across products and services.