Payments Client Exec Team Lead (Mid Market)

Usbank; Atlanta (GA); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team focused on delivering exceptional client experiences across payments offerings.

You will lead, coach, and coordinate with cross-functional teams to ensure proactive engagement and trusted advisory support for strategic client objectives. The role emphasizes governance, risk awareness, relationship health, and disciplined execution, with collaboration across Sales, Product, Risk, Compliance, and Finance to drive

Responsibilities

• Lead, coach, and manage a team of Payment Solution Sales Client Executives responsible for key client relationships and end-to-end client experience.
• Establish clear expectations, performance standards, and accountability for client coverage, relationship management, service quality, and disciplined execution.
• Oversee the end-to-end client experience across assigned portfolios, ensuring consistent delivery, proactive engagement, and strong relationship health.
• Provide guidance on complex client situations, escalations, service gaps, and relationship risks ensuring timely resolution and a high-quality client experience.
• Support team members in building deep, long-term client relationships grounded in trust, responsiveness, strategic advice, and a strong understanding of client business objectives.
• Ensure regular, structured client reviews are conducted to assess satisfaction, identify opportunities, address service concerns, and reinforce client loyalty.
• Partner closely with Sales, Product, Trading, Operations, and Coverage teams to coordinate seamless client solutions across PMI and broader U.S. Bank capabilities.
• Drive organic growth by helping the team identify and advance opportunities to deepen client relationships through thoughtful, needs-based cross-selling.
• Monitor portfolio trends, client feedback, satisfaction indicators, and relationship health metrics to identify risks, opportunities, and areas for improvement.
• Serve as an internal advocate for clients and the Client Executive team, ensuring feedback is translated into improvements in products, processes, service delivery, and operating discipline.
• Promote disciplined execution and follow-through on client commitments, reinforcing consistency, reliability, and accountability across the team.
• Maintain strong governance and risk awareness across all client activities, ensuring solutions are delivered responsibly and in alignment with U.S. Bank standards.
• Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight, escalation, documentation, and control discipline.
• Appropriately assess risk and reward in client engagements, with particular focus on protecting the firm’s reputation, maintaining client trust, and supporting long-term relationship value.
• Support talent development, succession planning, performance management, onboarding, and continuous capability building across the Client Executive function.
• Ensure team members adhere to all applicable policies, procedures, codes of conduct, and business line requirements relevant to the role.
• Ensure required registrations, licenses, and training obligations are obtained and maintained within prescribed timeframes, as applicable.
• Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security, suspicious activity reporting, and related policy requirements.

Job description

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team focused on delivering exceptional client experiences across payments offerings.

You will lead, coach, and coordinate with cross-functional teams to ensure proactive engagement and trusted advisory support for strategic client objectives. The role emphasizes governance, risk awareness, relationship health, and disciplined execution, with collaboration across Sales, Product, Risk, Compliance, and Finance to drive