Payments & Renewals Specialist

Aaron's; Lawton (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical/dental/vision insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron's is hiring a Customer Accounts Advisor in Lawton, OK. You will coach customers, drive payments and renewals by understanding lease benefits and ensuring 100% satisfaction with the product.

You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise. The role includes incentive pay and a comprehensive benefits package.

Qualifications

• Must be at least 19 years old in the United States (18 in Canada).
• Requires a valid state driver’s license and a clean driving record.
• DOT certification if required in location of position.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. alone and up to 300 lbs. with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Multitasking & organization

Brand protection

Customer impact

Education

High School diploma or GED

Job description

Aaron's is hiring a Customer Accounts Advisor in Lawton, OK. You will coach customers, drive payments and renewals by understanding lease benefits and ensuring 100% satisfaction with the product.

You will build relationships with customers over the phone and in person to move them toward ownership of their merchandise. The role includes incentive pay and a comprehensive benefits package.