Customer Accounts & Renewals Specialist

Aarons; Stillwater (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron’s is hiring a Customer Account Advisor in Stillwater, OK. The role involves coaching customers, driving payment collections and lease renewals, and building relationships to move customers toward ownership.

Expect a benefits package and incentive pay based on performance. Responsibilities include maintaining customer accounts, contacting customers with expired leases, and supporting revenue and renewal goals.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask in a store environment.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating customer information in the store computer system and documenting all payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) in home visits and over the phone
• Sell customers on the benefits of timely lease renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Customer service

Interpersonal skills

Communication

Education

High School diploma or equivalent

Job description

Aaron’s is hiring a Customer Account Advisor in Stillwater, OK. The role involves coaching customers, driving payment collections and lease renewals, and building relationships to move customers toward ownership.

Expect a benefits package and incentive pay based on performance. Responsibilities include maintaining customer accounts, contacting customers with expired leases, and supporting revenue and renewal goals.