Customer Accounts Advisor: Drive Renewals & Earn Incentives

Aarons; Oklahoma City (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Job summary

Aaron's is seeking a Customer Account Advisor in Oklahoma City, OK to coach customers through lease agreements and collections, ensuring satisfaction and driving renewals. The role combines phone and in-person interactions to help customers progress toward ownership.

Responsibilities include updating customer records, contacting non-renewing customers, supporting revenue and renewal goals, and assisting with deliveries, returns, and vehicle duties as needed.

Qualifications

• Retail or customer service experience preferred.
• Ability to lift up to 50 lbs., and up to 300 lbs. with dolly.
• At least 21 years old in the US with a valid driver's license.
• Ability to work in hours between 8 am and 9 pm.

Responsibilities

• Maintain and update customers' accounts in the store computer system and document all payment appointments.
• Direct contact with customers who have not renewed lease agreements, in home visits or by phone.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in meeting daily/weekly/monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for items returned.
• Complete and maintain weekly vehicle maintenance and route sheets.
• Load, secure and protect product in the company vehicle.
• Safely operate company vehicle and support the Sales Team as needed.
• Perform any reasonable duties requested by management.

Skills

Excellent interpersonal skills

Communication skills

Empathy

Negotiation

Multitasking

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Job description

Aaron's is seeking a Customer Account Advisor in Oklahoma City, OK to coach customers through lease agreements and collections, ensuring satisfaction and driving renewals. The role combines phone and in-person interactions to help customers progress toward ownership.

Responsibilities include updating customer records, contacting non-renewing customers, supporting revenue and renewal goals, and assisting with deliveries, returns, and vehicle duties as needed.