Customer Accounts Coach - Renewals & Payments

Aaron; Lawton (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical insurance

401(k)

Job summary

Aaron's is hiring a Customer Accounts Advisor in Lawton, Oklahoma. The role focuses on coaching customers, driving payments and lease renewals, and building relationships over the phone and in person to move customers toward ownership of their merchandise.

The position offers an hourly rate of $12.25–$13.00 with eligibility for performance-based incentive pay, plus benefits and opportunities for career advancement as part of Aaron's total compensation.

Qualifications

• Must be at least 19 years old in the United States.
• Requires a valid state driver’s license and clean MVR.
• DOT certification if required in location of position.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Communication

Active listening

Empathy

Multitasking

Negotiation

Persuasion

Relationship building

Education

High School diploma or GED

Job description

Aaron's is hiring a Customer Accounts Advisor in Lawton, Oklahoma. The role focuses on coaching customers, driving payments and lease renewals, and building relationships over the phone and in person to move customers toward ownership of their merchandise.

The position offers an hourly rate of $12.25–$13.00 with eligibility for performance-based incentive pay, plus benefits and opportunities for career advancement as part of Aaron's total compensation.