Customer Accounts & Renewals Specialist

Aaron's; McAlester (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

Health Savings Account

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s, a leader in the sales and lease-to-own retail industry, is seeking a Customer Accounts Advisor in McAlester, OK. You will coach customers, drive payments, and renew lease agreements while ensuring 100% satisfaction with your product. The role offers incentive pay and a competitive hourly wage.

This position supports strong customer relationships, requires compliant driving credentials, and will involve in-person customer interactions across locations.

Qualifications

• Must be at least 21 years of age in the United States.
• Requires a valid state driver’s license and a clean driving record.
• DOT certification if required in location.
• Able to work hours from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs unassisted and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in setting daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Active listening

Multitasking

Organizational skills

Negotiation

Brand protection

Customer focus

Education

High School diploma/GED

Job description

Aaron’s, a leader in the sales and lease-to-own retail industry, is seeking a Customer Accounts Advisor in McAlester, OK. You will coach customers, drive payments, and renew lease agreements while ensuring 100% satisfaction with your product. The role offers incentive pay and a competitive hourly wage.

This position supports strong customer relationships, requires compliant driving credentials, and will involve in-person customer interactions across locations.