Accounts & Renewal Coach

Aaron's Inc; Lawton (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Inc. is seeking a Customer Accounts Advisor in Lawton, OK. You will coach customers, drive payments and renewals, and foster relationships to bring buyers closer to ownership of their merchandise.

The role involves phone and in-person interactions, with a pay range of $12.25–$13.00 per hour plus potential incentive pay. Benefits and a fast-paced, customer-focused environment are offered.

Qualifications

• Must be at least 19 years of age in the United States (18+ in Canada).
• Requires a valid state driver’s license with satisfactory driving record (MVR).
• DOT certification if required in location.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs solo and up to 300 lbs with assistance.

Responsibilities

• Assist the Customer Accounts Manager in meeting daily/weekly/monthly revenue and renewal goals.
• Maintain customer account records in the store system, including appointments and history.
• Build strong customer relationships to support ownership goals and drive sales.
• Counsel customers on renewals and collections via phone or in-person visits as needed.
• Assist with merchandise returns and guest deliveries as directed.

Skills

Interpersonal skills

Communication

Empathy

Active listening

Conflict handling

Multitasking

Organizational skills

Negotiation

Brand protection

Customer service

Education

High School diploma or GED

Job description

Aaron’s Inc. is seeking a Customer Accounts Advisor in Lawton, OK. You will coach customers, drive payments and renewals, and foster relationships to bring buyers closer to ownership of their merchandise.

The role involves phone and in-person interactions, with a pay range of $12.25–$13.00 per hour plus potential incentive pay. Benefits and a fast-paced, customer-focused environment are offered.