Customer Accounts & Renewals Specialist

Aaron's Inc; Erie (Erie County); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career advancement

Paid time off

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

401(k) plan

Employee assistance

Employee purchase

Job summary

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew lease agreements. You will build relationships by phone and in-person, guiding customers toward ownership of their merchandise.

This role emphasizes customer service excellence and active engagement across the sales cycle. The position offers an hourly wage with incentive pay and a comprehensive benefits package, including health coverage, retirement plans, and employee assistance.

Qualifications

• Retail/customer service experience.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Support revenue and renewal goals daily, weekly, monthly.
• Maintain accurate customer records in store system.
• Build relationships to support ownership goals and sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or visits.
• Assist with merchandise returns and guest deliveries.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and operate company vehicle safely.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Active listening

Clear communication

Multitasking

Negotiation

Brand protection

Customer impact

Education

High school diploma or GED

Job description

Aaron’s is seeking a Customer Accounts Advisor to coach customers, drive payments, and renew lease agreements. You will build relationships by phone and in-person, guiding customers toward ownership of their merchandise.

This role emphasizes customer service excellence and active engagement across the sales cycle. The position offers an hourly wage with incentive pay and a comprehensive benefits package, including health coverage, retirement plans, and employee assistance.