Customer Accounts & Renewals Specialist

The Aaron's Company, Inc.; Lawton (OK); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Dayforce Wallet (On Demand Pay)

Career advancement

Paid time off

Medical, dental, vision insurance

Health Savings Account

401(k) with matching

Employee assistance program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. in Lawton, OK is seeking a Customer Accounts Advisor to help customers move toward ownership by guiding payments and renewal decisions over the phone and in person. This role offers an incentive plan aligned with performance and integrates a comprehensive benefits package.

You will build relationships, manage collections and renewals, and assist with merchandise returns while upholding Aaron’s brand and delivering excellent service to customers and team members alike.

Qualifications

• Must be at least 19 years old in the US with valid driver’s license and satisfactory MVR.
• DOT certification if required for location.
• Shift may vary from 8:00 am to 9:00 pm and involves lifting up to 50 lbs unassisted (300 lbs with assistance).

Responsibilities

• Assist Customer Accounts Manager in achieving revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired/unrenewed agreements.
• Assist with merchandise returns and guest deliveries as directed.
• Maintain daily route sheets and weekly maintenance sheets.
• Load and secure product and safely operate the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy & listening

Clear communication

Multitasking & organization

Brand protection

Customer impact

Education

HS diploma or GED

Job description

The Aaron’s Company, Inc. in Lawton, OK is seeking a Customer Accounts Advisor to help customers move toward ownership by guiding payments and renewal decisions over the phone and in person. This role offers an incentive plan aligned with performance and integrates a comprehensive benefits package.

You will build relationships, manage collections and renewals, and assist with merchandise returns while upholding Aaron’s brand and delivering excellent service to customers and team members alike.