Customer Accounts & Renewals Specialist

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Oklahoma City (OK); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay

Excellent Career Advancement

Paid time off

Sunday off

Medical insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Family of Companies in Oklahoma City is seeking a Customer Accounts Advisor to coach customers, drive payment collections and lease renewals, and guide ownership of merchandise through clear explanations of lease benefits and customer satisfaction.

You will build relationships with customers over the phone and in person to support ownership goals, manage account records, and collaborate with store teams to deliver excellent service and results.

Qualifications

• Strong communication and listening skills required for customer interactions.
• Ability to handle difficult conversations with empathy and professionalism.
• Must be able to manage multiple tasks and prioritize workload.

Responsibilities

• Assist with daily revenue and renewal goals.
• Maintain accurate customer account records in the store system.
• Build relationships to support ownership goals and drive sales.
• Counsel customers on renewals and collections by phone or in person.
• Assist with merchandise returns and deliveries as directed by management.
• Maintain route and maintenance sheets and ensure proper product handling.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Customer advocacy

Education

High School diploma or GED

Job description

The Aaron’s Family of Companies in Oklahoma City is seeking a Customer Accounts Advisor to coach customers, drive payment collections and lease renewals, and guide ownership of merchandise through clear explanations of lease benefits and customer satisfaction.

You will build relationships with customers over the phone and in person to support ownership goals, manage account records, and collaborate with store teams to deliver excellent service and results.