Payments Implementation Manager — Client Onboarding & Launch

TabaPay; Palo Alto (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K matching

Generous PTO

Job summary

TabaPay is hiring an Implementation Manager to lead client onboarding and real-time payment programs. You will drive end‑to‑end onboarding, develop project plans, and act as the client advocate to resolve roadblocks, coordinating with sales, compliance, operations, and support.

The role requires a strong background in payments, project leadership across multiple simultaneous projects, and excellent communication at all levels to ensure a smooth launch and client satisfaction.

Qualifications

• Bachelor’s degree in Business or Project Management preferred.
• 5+ years of Payments experience.
• 5+ years leading and running multiple sophisticated projects at once.

Responsibilities

• Own multiple implementation projects from contract to completion and serve as the primary client contact.
• Adhere to the PMO framework to manage project plans and artifacts.
• Manage scope changes and coordinate with cross-functional teams to address implications.
• Develop standardized onboarding processes and drive continuous improvement.
• Collaborate with sales on pre-sales and scoping activities.
• Coordinate with compliance, operations, finance and support on details pre- and post-launch.
• Report project status to leadership and stakeholders.
• Coordinate resources to ensure timely, successful launches.
• Become a product and process expert to mitigate risks and train new users.

Skills

Project management

Client onboarding

Cross-functional collaboration

Attention to detail

Effective communication

Education

Bachelor’s degree in Business or Project Management

Tools

PMO framework

Job description

TabaPay is hiring an Implementation Manager to lead client onboarding and real-time payment programs. You will drive end‑to‑end onboarding, develop project plans, and act as the client advocate to resolve roadblocks, coordinating with sales, compliance, operations, and support.

The role requires a strong background in payments, project leadership across multiple simultaneous projects, and excellent communication at all levels to ensure a smooth launch and client satisfaction.