Implementation Manager

TabaPay; Palo Alto (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K matching

Generous PTO

Job summary

TabaPay is hiring an Implementation Manager to lead client onboarding and real-time payment programs. You will drive end‑to‑end onboarding, develop project plans, and act as the client advocate to resolve roadblocks, coordinating with sales, compliance, operations, and support.

The role requires a strong background in payments, project leadership across multiple simultaneous projects, and excellent communication at all levels to ensure a smooth launch and client satisfaction.

Qualifications

• Bachelor’s degree in Business or Project Management preferred.
• 5+ years of Payments experience.
• 5+ years leading and running multiple sophisticated projects at once.

Responsibilities

• Own multiple implementation projects from contract to completion and serve as the primary client contact.
• Adhere to the PMO framework to manage project plans and artifacts.
• Manage scope changes and coordinate with cross-functional teams to address implications.
• Develop standardized onboarding processes and drive continuous improvement.
• Collaborate with sales on pre-sales and scoping activities.
• Coordinate with compliance, operations, finance and support on details pre- and post-launch.
• Report project status to leadership and stakeholders.
• Coordinate resources to ensure timely, successful launches.
• Become a product and process expert to mitigate risks and train new users.

Skills

Project management

Client onboarding

Cross-functional collaboration

Attention to detail

Effective communication

Education

Bachelor’s degree in Business or Project Management

Tools

PMO framework

Job description

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.

Who You Are

TabaPay is currently hiring an Implementation Manager to grow our Client Success Team. We are looking for a candidate to work directly with clients to implement on-demand, real-time payments programs. The Implementation Manager is responsible for the execution of high-quality client onboarding procedures from the project kick-off to launch. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments. In this role working directly with our clients, you will develop and implement a project plan, act as an internal advocate for client needs, and proactively identify and resolve potential roadblocks to successful implementation.

What You’ll Be Doing

• Own multiple implementation projects simultaneously from contract signature to project completion, including acting as the primary contact for clients during the implementation period
• Adhere to the PMO framework and processes to facilitate the creation, communication, and ongoing management of the project plan and related project artifacts
• Handle changes in scope and understand the implications of them, communicate to the cross-functional teams, and intensify where vital
• Assist in creation the creation of the standardized process to onboard new clients and programs, and strive for continuous process improvement
• Work hand in hand with the sales team to assist with pre-sales and scoping discussions
• Work closely with the compliance, operations, finance and support teams to discuss and track implementation details and nuances pre and post-launch
• Communicate and report project status to various levels of leadership and stakeholders
• Coordinate internal and external resources to ensure a timely and successful launch
• Become a specialist in our product, configuration, and internal processes
• Identify, manage, and mitigate project risk
• Prepare and lead training for new customers and users to ensure a seamless onboarding process with teams across the organization to ensure customer satisfaction

What We Are Looking For

• Bachelor’s degree in Business or Project Management preferred
• 5+ years of Payments experience
• 5+ years leading and running multiple sophisticated projects at once
• Detail-oriented, self-motivated, and persistent with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Experience in early-stage products, markets, and companies preferred
• Experience in both internal and external stakeholder management
• Excellent at planning, organizing, and managing time
• Ability to connect with various levels within the organization
• Challenging the status quo is your second nature
• Curiosity mindset

The pay range for this position is $100,000-$120,000 DOE, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

TabaPay offers the following benefits:

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.