Fintech Implementations Lead: Onboarding & Launch

Brightwell; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

PayMitto is seeking an Implementations Manager to own the onboarding and go-live process for our FI clients, from contract signature through production launch. You will run day-to-day implementation projects for a portfolio of financial institution clients, coordinating with engineering, compliance, and client success, and serving as the point person when things get complicated.

You will spend your days moving between client-facing meetings, internal standups, and hands-on problem solving with

Qualifications

• 7+ years of project management or implementation experience in fintech/payments or B2B SaaS with enterprise clients.
• Experience managing multiple concurrent client-facing projects with competing deadlines.
• Comfort working directly with engineering teams on technical issues, even without a coding background.
• Strong written and verbal communication, especially for delays or hard updates to clients.
• Experience with financial institutions, banking, or cross-border payments is a plus.
• PMP or similar certification is a plus but not required.

Responsibilities

• Own a portfolio of concurrent FI client implementations, each with its own timeline, configuration requirements, and stakeholder group.
• Run client-facing implementation meetings, set and manage expectations on timelines, and keep projects on track against go-live dates.
• Translate client requirements into configuration and testing plans across data audits, funds flow, compliance setup, reconciliation, and UAT.
• Identify delays as configuration issues vs platform/vendor issues and route to the right owner quickly.
• Draft and send clear client communications, including status updates, delay notices, and go-live confirmations.
• Balance team workload across projects and flag capacity constraints to leadership before they become client-facing problems.
• Partner with engineering and SDK team to scope, prioritize, and track fixes for implementation-blocking bugs.
• Work with Compliance and Risk on vendor scoping questions (e.g., fraud decisioning or KYC vendor coverage).
• Coordinate with Client Ops and IT on environment setup, sandbox/production configuration, and ticket handoffs.
• Escalate vendor-side issues (KYC, fraud, banking rails) and track resolution.
• Maintain and improve internal implementation playbooks, configuration guides, and templates.
• Keep the implementations wiki and reference materials current as processes evolve.
• Identify recurring bugs or gaps and turn them into process fixes rather than one-off workarounds.

Skills

Project management

Implementation management

Cross-functional coordination

Technical communication

Fintech/payments experience

PMP certification (optional)

Education

PMP or similar certification

Job description

PayMitto is seeking an Implementations Manager to own the onboarding and go-live process for our FI clients, from contract signature through production launch. You will run day-to-day implementation projects for a portfolio of financial institution clients, coordinating with engineering, compliance, and client success, and serving as the point person when things get complicated.

You will spend your days moving between client-facing meetings, internal standups, and hands-on problem solving with