Client Account Manager

TabaPay; Palo Alto (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

100% employer-paid health care insurance

Employer 401K Matching

Generous and Flexible PTO

Job summary

A leading digital payments firm in California is seeking a Client Account Manager to cultivate and manage key client relationships. In this full-time role, you will drive revenue growth by engaging with clients on product adoption and helping to solve issues effectively. The ideal candidate has over 5 years of experience in the payments sector, strong presentation skills, and a passion for customer success. Join a rapidly growing team that values innovation and client connection.

Qualifications

• 5+ years of experience in the payments industry and client relationship management.
• Strong communication and presentation skills with C-level executives.
• Ability to manage strategic client relationships.

Responsibilities

• Develop strategically important relationships with clients.
• Drive revenue growth by engaging clients with products and services.
• Coordinate support teams to meet client needs.

Skills

Client relationship management

Communication skills

Presentation skills

Self-driven and motivated

Job description

Join to apply for the Client Account Manager role at TabaPay.

Base pay range

$95,000.00/yr - $105,000.00/yr

The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.

TabaPay is currently hiring a Client Account Manager to add to our rapidly growing Client Success organization. As a Client Account Manager, your primary responsibility will be to develop and maintain strong relationships with our key clients helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights, and giving personal account support. You will serve as the focal point for all information and communication on critical client issues and will be responsible for managing many aspects of the client’s interaction with the company (technical, workflow, customer support, risk, billing, etc.) A successful Client Account Manager understands TabaPay’s strategic direction, identifies new opportunities within existing clients, and knows when and how to collaborate with Sales, Product, Finance, or other teams at TabaPay.

What You’ll Be Doing

• Responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients
• Achieve scalable and sustained growth by proactively engaging with clients to drive organic revenue growth and optimize the adoption of new products and features
• Partner with clients to develop account strategy, build trust and demonstrate the value of TabaPay and our products
• Gain an intimate understanding of clients’ programs, competitive landscape, and business goals
• Prevent churn by uncovering and addressing service roadblocks and managing clients’ health
• Manage and coordinate support teams to complete servicing activities
• Review key reports and metrics related to the program and analyze the data and discern any issues or opportunities
• Conduct effective routine conversations and presentations for clients (e.g. Business Reviews)
• Train and educate clients on TabaPay’s new products and features
• Work cross functionally with other departments to ensure that tasks to support the health of the client are done timely and accurately (e.g billing questions, service inquiries, technical troubleshooting etc.)
• Desire to be hands‑on and dive deep into operational details to help solve any client‑related issues
• Know when to properly elevate existing client issues to senior leadership to ensure accurate resolution and cross‑functional prioritization

What We Are Looking For

• Minimum of 5+ years in payments industry experience, and in building & managing client relationships
• Excellent communication and relationship‑building skills
• Excellent presentation skills and ability to communicate with C‑level business executives
• Experience in early‑stage products, markets, and companies preferred
• Self‑driven, motivated, and results‑oriented
• Passionate about creating a positive impact for TabaPay and our clients
• Challenging the status quo is your second nature

Benefits

• 100% employer‑paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance