Payments Enablement Lead: Fast Launch & Adoption

Ottimate; Northern (KY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Remote work environment

Performance-based bonus

Health, dental, and vision benefits

Paid time off

Retirement benefits

Job summary

Ottimate is seeking an experienced, customer-focused Payment Solutions & Enablement Specialist to help new customers launch and adopt VendorPay. You will guide customers through payments implementation, accelerate first payments, and drive adoption while partnering with Implementation, Onboarding, and Customer Success teams.

This senior individual contributor role focuses on reducing time to value, overcoming barriers to go-live, and ensuring customers are positioned to begin transacting quickly

Qualifications

• 5+ years of experience in payments, fintech, payment operations, SaaS implementation, customer enablement, or a related field.
• Strong knowledge of electronic payment methods, particularly ACH and commercial card or Virtual Card payments.
• Experience supporting customer implementations, onboarding, or adoption within a SaaS, fintech, or payments environment.
• Demonstrated ability to drive customers toward measurable milestones and business outcomes.
• Strong customer-facing skills with the ability to lead meetings, educate customers, overcome obstacles, and build confidence.
• Ability to identify implementation risks and proactively drive issues through resolution.
• Strong communication and presentation skills, including the ability to explain complex payment concepts to technical and non-technical audiences.
• Experience collaborating across Implementation, Customer Success, Operations, Product, and Engineering teams.
• Analytical mindset with the ability to use customer and transaction data to identify adoption gaps and opportunities.
• Highly organized and comfortable managing multiple customer implementations and priorities simultaneously.
• Process-oriented mindset with a track record of turning successful approaches into repeatable and scalable processes.
• Interest in using AI and automation to improve customer implementation and operational efficiency.

Responsibilities

• Support the payment enablement experience for new VendorPay customers from implementation through early adoption, with a focus on accelerating time to first payment and early payment adoption.
• Partner with Implementation and Onboarding teams to establish a clear path to first payment and keep customers progressing toward launch.
• Lead customer education and consultative sessions on VendorPay capabilities, payment workflows, and best practices.
• Identify and remove operational, product, or customer barriers that could delay a customer’s first payment.
• Monitor early payment activity and proactively engage customers to accelerate transaction volume and adoption.
• Help customers progress toward the payment volume and Virtual Card opportunities identified during the sales and implementation process.
• Serve as a subject matter expert across Virtual Card, ACH, and Check payment workflows.
• Troubleshoot complex payment scenarios and coordinate with Payment Operations, Product, Engineering, and other teams to drive resolution.
• Establish clear criteria for transitioning successfully launched and ramped customers to ongoing Payment Operations support.
• Identify trends across implementations and develop repeatable playbooks, processes, and educational resources that improve time-to-value for future customers.
• Provide customer and operational feedback to Product and Engineering to reduce implementation friction and improve the VendorPay experience.
• Leverage data, AI, and automation to improve implementation efficiency, identify adoption opportunities, and scale customer enablement.

Skills

Payments

Fintech

SaaS implementations

Customer enablement

Tools

VendorPay

Job description

Ottimate is seeking an experienced, customer-focused Payment Solutions & Enablement Specialist to help new customers launch and adopt VendorPay. You will guide customers through payments implementation, accelerate first payments, and drive adoption while partnering with Implementation, Onboarding, and Customer Success teams.

This senior individual contributor role focuses on reducing time to value, overcoming barriers to go-live, and ensuring customers are positioned to begin transacting quickly