Onboarding & Implementation Lead

Relaypayments; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Relay Payments is hiring a Customer Implementation Manager to oversee clients' onboarding journeys. This role requires expertise in project management and client engagement, ensuring smooth transitions from onboarding to full adoption of the platform.

The ideal candidate will have 2-4 years of software implementation experience and must demonstrate exceptional communication and organizational skills. Spanish proficiency is also required for this role.

Qualifications

• 2-4 years of experience in software implementation.
• Proven ability to meet deadlines and manage multiple projects.
• Strong written, verbal, and presentation skills.

Responsibilities

• Lead strategic project kickoffs and communicate with 50+ clients.
• Monitor account usage and drive engagement.
• Ensure customer satisfaction and manage escalations.

Skills

Project management

Client engagement

Communication

Attention to detail

Spanish proficiency

Tools

Salesforce

Job description

Relay Payments is hiring a Customer Implementation Manager to oversee clients' onboarding journeys. This role requires expertise in project management and client engagement, ensuring smooth transitions from onboarding to full adoption of the platform.

The ideal candidate will have 2-4 years of software implementation experience and must demonstrate exceptional communication and organizational skills. Spanish proficiency is also required for this role.