Payments Client Growth & Onboarding Lead

Usbank; Torrance (CA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Holidays

Adoption assistance

Disability leave

Parental leave

Job summary

U.S. Bank is seeking a Client Account Manager/Executive for Payment Services to act as the strategic face to clients, managing a portfolio with onboarding, retention, and growth.

You will drive profitability, provide consultative guidance, and identify cross-sell opportunities while maintaining strong relationships. The role supports a hybrid/flexible schedule with in-office presence of 3+ days per week and opportunities to work remotely on other days.

Qualifications

• Associate's degree or equivalent work experience
• 2+ years of client management experience in payments industry
• Strong contract negotiation, account management and project management skills
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Proficient with Microsoft Office applications
• Strong presentation, interpersonal, verbal and written communication skills

Responsibilities

• Onboard and support newly activated accounts
• Build and maintain strong client relationships
• Increase portfolio profitability and client satisfaction
• Provide payment solutions education and consultative guidance
• Recommend products and services based on client needs
• Identify cross-sell and growth opportunities
• Conduct proactive outreach to drive retention and engagement
• Leverage tools, campaigns, and insights to strengthen client relationships and business growth

Skills

Contract negotiation

Account management

Project management

Problem-solving

Data interpretation

Customer service

Microsoft Office

Communication skills

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Client Account Manager/Executive for Payment Services to act as the strategic face to clients, managing a portfolio with onboarding, retention, and growth.

You will drive profitability, provide consultative guidance, and identify cross-sell opportunities while maintaining strong relationships. The role supports a hybrid/flexible schedule with in-office presence of 3+ days per week and opportunities to work remotely on other days.