Patron Services & Circulation Specialist

Kent-District-Library; Grandville (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Kent District Library in Grandville, MI is seeking a Circulation Clerk to support patron services across library operations. You will handle check-in/out, card issuance, and patron updates, while ensuring accurate records and policies are followed.

The role requires basic clerical skills, familiarity with ILS, and strong interpersonal communication. Bilingual English/Spanish preferred; position involves lifting up to 40 pounds and occasional travel between locations.

Qualifications

• High school diploma or GED required.
• Previous work experience in a library or retail setting preferred.
• Basic clerical skills including computer and telephone skills.
• Knowledge of popular culture and various genres of material in the library collection.
• Basic mathematical skills necessary for routine calculations.
• Working knowledge and understanding of KDL policies and procedures.
• Ability to work with general supervision and adhere to established policies and procedures.
• Interpersonal and communication skills; bilingual (English/Spanish) preferred.
• Leadership and guidance to less experienced circulation staff.
• Visual acuity and ability to lift up to 40 pounds.

Responsibilities

• Check in/out library materials and collect money for fines/damages.
• Issue new/replacement library cards and register new patrons.
• Process name and address changes and other patron updates.
• Sort, shelve, and inspect library materials; manage holds and returns.
• Run reports for holds and inter-library loan requests.
• Provide reference and information services to patrons.
• Assist patrons with catalog searches and digital resources.
• Demonstrate eReader devices and apps.
• Explain library policies to customers and resolve issues.
• Travel between KDL locations as needed; operate library equipment and POS.
• Perform other clerical tasks as assigned.

Skills

Clerical skills

Customer service

Data entry

Bilingual English/Spanish

Communication skills

Keyboarding

Leadership guidance

Education

High school diploma or GED

Tools

ILS system

Cash register

Word processing

Job description

Kent District Library in Grandville, MI is seeking a Circulation Clerk to support patron services across library operations. You will handle check-in/out, card issuance, and patron updates, while ensuring accurate records and policies are followed.

The role requires basic clerical skills, familiarity with ILS, and strong interpersonal communication. Bilingual English/Spanish preferred; position involves lifting up to 40 pounds and occasional travel between locations.