Branch Library Assistant: Patron Services & Circulation

Kent District Library; Kentwood (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Kent District Library is seeking a staff member to support branch operations and assist patrons with a range of library services. Responsibilities include checkouts, returns, registrations, and general customer support at the circulation desk.

The role requires basic clerical skills, data entry, and the ability to handle money and operate library equipment. Bilingual English/Spanish is preferred, with a schedule that may include varied shifts at multiple locations.

Qualifications

• Duties include assisting patrons, checking materials in/out, collecting fines, and registering patrons.
• Must be able to perform clerical tasks and operate library equipment.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist patrons at the desk and answer questions regarding collections and services.
• Process checkouts, returns, holds, and patron records with accuracy.
• Handle money for fines and fees and reconcile at shift end.
• Assist with shelf maintenance, sorting, and basic collection handling.
• Provide basic instruction on using library catalogs and digital resources.

Skills

Customer service

Data entry

Clerical skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

ILS (Integrated Library System)

Cash register

Job description

Kent District Library is seeking a staff member to support branch operations and assist patrons with a range of library services. Responsibilities include checkouts, returns, registrations, and general customer support at the circulation desk.

The role requires basic clerical skills, data entry, and the ability to handle money and operate library equipment. Bilingual English/Spanish is preferred, with a schedule that may include varied shifts at multiple locations.