Patron Services & Circulation Assistant Librarian

Kent-District-Library; Monroe (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kent District Library in Michigan seeks a customer service assistant to support branch operations and patron services at Monroe locations. Under supervision, you will check in/out materials, process new cards, collect fines, and assist patrons with research and digital resources using ILS and library databases.

You will also handle collection maintenance, shelving, mail, and basic equipment troubleshooting while delivering friendly, bilingual service when needed.

Qualifications

• Customer service skills for general public interactions.
• Basic clerical and data entry duties.
• Familiarity with library policies and circulation procedures.
• Bilingual English/Spanish preferred.

Responsibilities

• Check in/out library materials and collect fines.
• Register new patrons and update contact information.
• Maintain shelf order and assist with material handling.
• Provide reference and information services to patrons.

Skills

Customer service

Cash handling

Data entry

Interpersonal skills

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

ILS system

Library databases

eReader devices

Job description

Kent District Library in Michigan seeks a customer service assistant to support branch operations and patron services at Monroe locations. Under supervision, you will check in/out materials, process new cards, collect fines, and assist patrons with research and digital resources using ILS and library databases.

You will also handle collection maintenance, shelving, mail, and basic equipment troubleshooting while delivering friendly, bilingual service when needed.