Part-Time Library Assistant II: Front Desk & Patron Support

City of Grand Rapids; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Grand Rapids—Grand Rapids Public Library is seeking a part‑time paraprofessional to assist patrons with library resources in person, by phone, and by email. The role emphasizes direct public service, and may involve coordinating other staff and volunteers.

The position requires strong customer service, technology support, and communication skills, with hours that include evenings and weekends and occasional Sundays as noted.

Qualifications

• High school diploma or GED.
• 2 years of customer service experience, library experience, cash handling experience, office experience, or equivalent combination.

Responsibilities

• Greets visitors and provides assistance to library patrons with basic account management, reference services, and technology support.
• Responds to inquiries and guides patrons to appropriate staff or GRPL spaces and services.
• Represents GRPL at community events and outreach opportunities and assists with program planning.

Skills

Public service

Customer interaction

Technology support

Communication

De‑escalation

Job description

City of Grand Rapids—Grand Rapids Public Library is seeking a part‑time paraprofessional to assist patrons with library resources in person, by phone, and by email. The role emphasizes direct public service, and may involve coordinating other staff and volunteers.

The position requires strong customer service, technology support, and communication skills, with hours that include evenings and weekends and occasional Sundays as noted.