Library Circulation Specialist — Customer Service Pro

Denville Library; Denville (NJ); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Ten vacation days per year

3 personal days after 1 year

Sick leave as per NJ law

3 paid holidays

DCRP enrollment

No health benefits

Job summary

Denville Public Library is seeking a highly organized and flexible individual to work at our busy circulation desk. The Circulation staff are the face of the library and handle charging/discharging materials, issuing cards, holds, and shelving, while assisting patrons.

Requirements include a high school diploma, customer service experience, attention to detail, and basic computer proficiency; knowledge of Koha is desirable.

Qualifications

• Minimum of a High School diploma and experience in a customer service environment.
• Strong communication and interpersonal skills and basic computer proficiency.
• Prior knowledge of the Koha library system is desirable.

Responsibilities

• Charge and discharge materials, issue library cards, place holds, and shelve materials.
• Assist patrons in locating materials and provide customer service at the circulation desk.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Decision making

Conflict resolution

Communication

Interpersonal skills

Basic computer skills

Koha knowledge

Education

High School diploma

Tools

Koha library system

Job description

The Denville Public Library is seeking a highly organized and flexible individual work at our busy circulation desk. Circulation staff members are the face of the library. This person will be the first point of contact with our library patrons, and as such the ideal candidate will have excellent customer service skills, be detail-oriented, and have the ability to make quick decisions to resolve conflicts. The ideal candidate must be confident in these abilities and possess unflappable composure.

Responsibilities include charging and discharging materials, issuing library cards, placing holds, shelving library materials and assisting patrons in locating materials. Additional duties will be assigned as needed.

Requirements: Minimum of a High School diploma, experience in a customer service environment, and a demonstrated attention to detail. Strong communication and interpersonal skills and basic computer proficiency and ability to learn library software are required. Prior knowledge of the Koha library system is desirable.

Applicants must be available to work Monday 9-2, Wednesday 9-2, Thursday 4-9, two Fridays a month 9-2, and 1 Saturday a month. Additional hours as needed.

Starting salary is $17.55.

• This position is not entitled to health benefits.
• Ten vacation days at the daily equivalent rate.
• After one year of employment, 3 personal days at the daily equivalent rate.
• Entitled to earned sick leave per N.J.S.A. 34:11D-1.
• Three paid holidays at the daily equivalent rate – July 4 th , Thanksgiving and Christmas.
• Enrollment in the Defined Contribution Retirement Plan (DCRP), if eligible.

Denville Public Library is an Equal Opportunity Employer. Fingerprint/background check is required as part of our pre-employment procedures.

Please apply by filling out the form and uploading a cover letter and resume below or sending directly to: