Patient Welcome & Scheduling Specialist

CVS Health Corporation; Dayton (OH); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Paid time off

Job summary

Oak Street Health is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will manage check-ins, handle forms, and support front-office operations at our Dayton clinic.

You will collect co-pays, update EMR records, and schedule appointments while maintaining professional phone etiquette and strong computer skills. Multilingual abilities and US work authorization are strongly valued. This is an on-site role with potential regional mobility.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette is required.
• Fluency in Spanish, Polish, Russian, or other languages spoken by local communities is needed.
• US work authorization is required.

Responsibilities

• Welcome patients and guests and assist with check-in and required forms.
• Collect co-pays and update patient information in the electronic medical records platform.
• Schedule or reschedule appointments within the EMR system.
• Manage front-desk phone lines, take messages, and conduct outbound calls as instructed.
• Handle faxes and mail in the electronic fax platform; keep areas clean and orderly.
• Occasionally float to other centers in the region; perform other duties as assigned.

Skills

Professional phone etiquette

Multilingual communication

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will manage check-ins, handle forms, and support front-office operations at our Dayton clinic.

You will collect co-pays, update EMR records, and schedule appointments while maintaining professional phone etiquette and strong computer skills. Multilingual abilities and US work authorization are strongly valued. This is an on-site role with potential regional mobility.