Front Desk & Patient Experience Lead

Oak Street Health, part of CVS Health; Mesquite (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming first and last impression for patients and guests. You will perform check-in, help patients with forms, collect co-pays, update records, and schedule appointments within the electronic medical record system.

The role requires strong computer skills, professional phone etiquette, and optional multilingual abilities; US work authorization is required.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities served.
• US work authorization.
• Experience in customer service is strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Multilingual communication

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming first and last impression for patients and guests. You will perform check-in, help patients with forms, collect co-pays, update records, and schedule appointments within the electronic medical record system.

The role requires strong computer skills, professional phone etiquette, and optional multilingual abilities; US work authorization is required.