Patient & Visitor Concierge - Healthcare

Talentify; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Valleywise Health is seeking a Guest Service Representative reporting to the Manager of Volunteer & Guest Services. You will be a resource for patients, visitors, and staff, creating a positive first impression and guiding guests to destinations within the facility.

Responsibilities include determining guests' needs, resolving issues, and promoting the flow of patients and guests. Spanish bilingual skills and CPR certification are strongly preferred.

Qualifications

• Requires high school diploma or GED.
• Associate's degree preferred.
• Minimum 1 year of customer service experience.
• Healthcare environment experience preferred.
• Spanish bilingual certification strongly preferred.
• HeartSaver/CPR certification preferred.
• Good written and verbal communication skills.
• Ability to read, write, and speak English well.

Responsibilities

• Serve as a resource for patients, visitors, and staff.
• Create a positive first impression for all customers.
• Guide guests to destinations within the facility.
• Promote smooth flow of patients and guests; resolve needs.

Skills

Customer service

Interpersonal skills

Spanish (bilingual)

Time management

Education

High school diploma or GED

Associate's degree preferred

Tools

Windows

Job description

Valleywise Health is seeking a Guest Service Representative reporting to the Manager of Volunteer & Guest Services. You will be a resource for patients, visitors, and staff, creating a positive first impression and guiding guests to destinations within the facility.

Responsibilities include determining guests' needs, resolving issues, and promoting the flow of patients and guests. Spanish bilingual skills and CPR certification are strongly preferred.