Guest Services Representative

Talentify; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Valleywise Health is seeking a Guest Service Representative reporting to the Manager of Volunteer & Guest Services. You will be a resource for patients, visitors, and staff, creating a positive first impression and guiding guests to destinations within the facility.

Responsibilities include determining guests' needs, resolving issues, and promoting the flow of patients and guests. Spanish bilingual skills and CPR certification are strongly preferred.

Qualifications

• Requires high school diploma or GED.
• Associate's degree preferred.
• Minimum 1 year of customer service experience.
• Healthcare environment experience preferred.
• Spanish bilingual certification strongly preferred.
• HeartSaver/CPR certification preferred.
• Good written and verbal communication skills.
• Ability to read, write, and speak English well.

Responsibilities

• Serve as a resource for patients, visitors, and staff.
• Create a positive first impression for all customers.
• Guide guests to destinations within the facility.
• Promote smooth flow of patients and guests; resolve needs.

Skills

Customer service

Interpersonal skills

Spanish (bilingual)

Time management

Education

High school diploma or GED

Associate's degree preferred

Tools

Windows

Job description

Reporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs and seek resolution in order to provide an outstanding experience at the facility. Guest Services Representative promotes the flow of all patients/guests within the facility. This position welcomes all guests and guides them to appropriate destinations. Must demonstrate the utmost respect for patients, visitors, staff, and co-workers.

Hourly Pay Rate: $16.22 - $23.92

Qualifications

Education

• Requires a high school diploma or GED.
• Associate's degree preferred.

Experience

• Must have a minimum of one (1) year of customer service-related experience that demonstrates an understanding of the required knowledge, skills, and abilities.
• Prefer experience in a healthcare environment.

Specialized Training

• Spanish Bilingual Associate Certification is strongly preferred.

Certification/Licensure

• HeartSaver or CPR certification preferred.

Knowledge, Skills, and Abilities

• Requires basic PC experience in a Windows environment including the ability to use the internet and learn internal company software.
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation.
• Requires the ability to read, write and speak effectively in English.
• Time management skills are a must.
• Must be able to sit for prolonged periods of time.
• Bilingual in Spanish is strongly preferred.
• Creativity, independent thinking, and problem-solving skills are strongly preferred.
• Flexibility to work varied hours, weekends, and holidays preferred.