Patient Experience Concierge

ViziRecruiter,LLC.; City of Newburgh (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

ViziRecruiter,LLC. is seeking a Guest Services Associate to enhance the patient and family experience during hospitalization. The role involves proactive rounds, responding to call bells, and facilitating communication between patients and care teams.

The position emphasizes strong interpersonal and communication skills, empathy, and the ability to manage multiple requests calmly in a fast-paced hospital setting. It requires a high school diploma and English proficiency.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Conduct proactive patient rounds using the Huron Rounding platform; respond to call bells and non-clinical requests; communicate with care teams; address service concerns; perform post-discharge follow-up calls.
• Serve as liaison between patients, families, nursing, providers, and departments to promote timely communication, comfort, and an exceptional patient experience.
• Refer all clinical questions or changes in patient condition to licensed clinical staff; no clinical care provided by this role.

Skills

Interpersonal skills

Communication (verbal)

Communication (written)

Empathy

Active listening

Rapport building

Prioritization

Calm under pressure

Follow-up

Team collaboration

Education

High school diploma

Tools

Electronic documentation systems

Job description

ViziRecruiter,LLC. is seeking a Guest Services Associate to enhance the patient and family experience during hospitalization. The role involves proactive rounds, responding to call bells, and facilitating communication between patients and care teams.

The position emphasizes strong interpersonal and communication skills, empathy, and the ability to manage multiple requests calmly in a fast-paced hospital setting. It requires a high school diploma and English proficiency.