Bilingual Hospital Concierge & Guest Experience

Community Memorial Health System; Ventura (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Shift Differentials

Tuition Reimbursement

Paid Time Off

Medical/Dental/Vision Insurance

EAP

Job summary

Community Memorial Healthcare in Ventura, CA seeks a Concierge to promote safety, service excellence and hospitality. You will greet, screen, and guide visitors, acting as a liaison between patients and Admitting staff.

The role collaborates with Admitting, Valet, Auxiliary and Security teams, using mobile devices to fulfill service requests. The ideal candidate has at least 2 years in guest relations, is bilingual in English and Spanish, and holds a high school diploma or GED; a related degree

Qualifications

• High school diploma or GED.
• Two years of guest relations/customer service experience.
• Bilingual in English and Spanish.
• Excellent written, verbal and oral communication skills.
• Ability to operate mobile devices and computers.
• Bachelor's Degree in Communications or related field.
• Four years of guest relations/customer service experience.
• Multi-language skills including English and Spanish.

Responsibilities

• Provide concierge services to guests in hospital lobbies and public areas.
• Greet, screen, and navigate visitors entering the hospital.
• Serve as a conduit between patients and Admitting staff or service lines.
• Collaborate with Admitting, Valet, Auxiliary and Security teams.
• Utilize mobile devices to facilitate service requests.

Skills

Guest relations

Customer service

Bilingual English/Spanish

Communication skills

Mobile devices

Education

High school diploma or GED

Bachelor's degree in Communications or related

Job description

Community Memorial Healthcare in Ventura, CA seeks a Concierge to promote safety, service excellence and hospitality. You will greet, screen, and guide visitors, acting as a liaison between patients and Admitting staff.

The role collaborates with Admitting, Valet, Auxiliary and Security teams, using mobile devices to fulfill service requests. The ideal candidate has at least 2 years in guest relations, is bilingual in English and Spanish, and holds a high school diploma or GED; a related degree