Hospital Patient Experience Concierge

Advocate Health Care; Oak Lawn (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health Care seeks a dedicated Guest Services professional to enhance patient and guest experiences within the hospital. You will assist in setting customer service standards, act as a resource for associates and guests, and coordinate with departments to meet patient needs and ensure smooth service delivery.

The role emphasizes communication, problem solving, and teamwork across the hospital to maintain high service levels and patient satisfaction.

Qualifications

• 2 years hospital customer service experience
• High school diploma required
• Basic CPR preferred
• Bilingual skills preferred
• Basic computer skills and knowledge of Microsoft Office

Responsibilities

• Assist in establishing customer service standards policies and procedures.
• Act as a resource person for hospital associates and guests in customer service matters.
• Develop and implement customer service excellence standards.
• Serve as liaison between guests and hospital areas to facilitate services and information.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

High school diploma

Tools

Microsoft Office

Job description

Advocate Health Care seeks a dedicated Guest Services professional to enhance patient and guest experiences within the hospital. You will assist in setting customer service standards, act as a resource for associates and guests, and coordinate with departments to meet patient needs and ensure smooth service delivery.

The role emphasizes communication, problem solving, and teamwork across the hospital to maintain high service levels and patient satisfaction.