Patient Throughput & Unit Operations Coordinator

baystatehealth; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Unit Clerk to support patient care teams by processing information, organizing medical records, and facilitating unit operations. The role acts as a receptionist, coordinates ADTs, and ensures timely communication among staff and departments.

The incumbent will orient patients and families, manage unit logs, and assist with discharge processes, while using hospital systems to maintain accuracy and efficiency on a busy unit.

Qualifications

• Experience handling patient information and documentation.
• Proficient with hospital information systems and records.
• Strong communication with care teams and families.

Responsibilities

• Coordinate bed management and admissions/discharges with nursing staff.
• Maintain patient charts and records in proper sequence and update logs.
• Serve as unit receptionist and relay messages between departments.
• Assist with scheduling and staffing communications for shifts.
• Provide report/handoff details to the next shift and ensure data accuracy.

Skills

Communication skills

Administrative coordination

Multitasking

Tools

OA Gold

BMD

CIS

Premise

MS Word

PeopleSoft

Kronos

SMS

Job description

Baystate Health in Springfield, MA is seeking a Unit Clerk to support patient care teams by processing information, organizing medical records, and facilitating unit operations. The role acts as a receptionist, coordinates ADTs, and ensures timely communication among staff and departments.

The incumbent will orient patients and families, manage unit logs, and assist with discharge processes, while using hospital systems to maintain accuracy and efficiency on a busy unit.