Patient Throughput & Bed Management Assistant

100 Baystate Medical Center; United States; On-site; USD 29,000 - 39,000; Part time

Job summary

Baystate Health in Springfield, MA seeks a part-time Patient Placement Assistant to support bed management and throughput teams. The position emphasizes accurate patient placement, data collection, and collaborative problem-solving in a hospital setting.

The role requires a high school diploma or GED and proven customer service experience; weekend and holiday rotation are included in a 24-hour schedule. Baystate Health offers competitive compensation and a comprehensive benefits package.

Qualifications

• Proven customer service experience.
• Ability to synthesize clinical information to place patients correctly.

Responsibilities

• Processes all admissions and related transactions within established monthly QA thresholds.
• Assists department manager in metric reporting using Excel or Word.
• Collects demographic, insurance and clinical information for patient placement.
• Uses software systems to place patients based on clinical guidelines, collaborates with the throughput nurse.
• Handles calls in a Service Excellence oriented manner and follows call guides.

Skills

Customer service

Education

High School Diploma or GED Required

Job description

Baystate Health in Springfield, MA seeks a part-time Patient Placement Assistant to support bed management and throughput teams. The position emphasizes accurate patient placement, data collection, and collaborative problem-solving in a hospital setting.

The role requires a high school diploma or GED and proven customer service experience; weekend and holiday rotation are included in a 24-hour schedule. Baystate Health offers competitive compensation and a comprehensive benefits package.