Patient Tech Support Specialist - Onsite & Part-Time

Uniguest

New York (NY)

On-site

USD 25,000 - 33,000

Part time

7 days ago

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Benefits offered by this job

Medical, Dental and Vision Insurance

Pet Insurance

401k Plan with Employer Match

Paid Time Off

Employee Assistance Program

Employee Referral Bonus

Career development opportunities

Performance bonuses

Employee Recognition Rewards

Job summary

Uniguest is seeking a Part-Time Onsite Support Technician to join the pCare Services team. You will provide hands-on support for bedside TVs, patient entertainment systems, digital signage, and video conferencing solutions, ensuring a smooth patient technology experience.

The role focuses on delivering friendly customer service to patients and hospital staff, troubleshooting basic issues, and coordinating with teammates to resolve more complex problems, while lifting equipment and traveling to

Qualifications

High school diploma or equivalent.
Ability to travel to assigned hospital locations.
Ability to lift up to 50 pounds and climb a 6-foot ladder.
Must meet hospital onboarding requirements, including immunizations, health screenings, and COVID-19 vaccination.

Responsibilities

Deliver outstanding customer service to patients and hospital staff.
Help patients navigate bedside TVs and interactive technology.
Troubleshoot basic technical issues and assist teammates with more complex problems.
Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
Perform light maintenance to keep systems operating smoothly.
Complete basic computer documentation and service records accurately.
Help ensure every patient has a positive technology experience during their hospital stay.
All other duties as assigned.