Patient Tech Support Specialist — Part-Time Onsite

Uniguest Inc.

New York (NY)

On-site

USD 18,000 - 24,000

Part time

14 days+

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Benefits offered by this job

Competitive benefits package

401k Plan with Employer Match

Paid Time Off

Job summary

Uniguest is seeking a Part-Time Onsite Patient Technology Support Specialist to assist patients and hospital staff with bedside TVs, interactive technology, and related devices at NewYork-Presbyterian Weill Cornell Medical Center and Lower Manhattan Hospital. The role blends customer service with light technical support in a healthcare setting.

You will troubleshoot basic issues, replace equipment as needed, and document service activity while traveling between locations.

Qualifications

High school diploma or equivalent.
Ability to travel to assigned hospital locations.
Ability to lift up to 50 pounds and climb a 6-foot ladder.
Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

Responsibilities

Deliver outstanding customer service to patients and hospital staff.
Help patients navigate and use bedside TVs and interactive technology.
Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
Perform light maintenance to keep systems operating smoothly.
Complete basic computer documentation and service records accurately.
Help ensure every patient has a positive technology experience during their hospital stay.