Patient TV Support Pro: Part-Time Onsite Hospital Tech

Uniguest Inc.; New York (NY); On-site; USD 21,000 - 30,000; Part time

Job summary

Uniguest is seeking a Part-Time Patient TV Support Representative to join the pCare Services team in the New York area. You will provide onsite help to hospital patients and staff, assisting with bedside TVs and related technology to keep them informed, entertained, and connected during their stay.

Responsibilities include troubleshooting simple issues, answering questions, and ensuring a positive experience.

Qualifications

• Exceptional customer service and communication skills.
• Be self-motivated and able to work independently in a fast-paced environment.
• Basic computer skills.
• Customer service experience 1 year is preferred.

Responsibilities

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Skills

Customer service

Communication

Independent work

Basic computer skills

Education

High school diploma

Job description

Uniguest is seeking a Part-Time Patient TV Support Representative to join the pCare Services team in the New York area. You will provide onsite help to hospital patients and staff, assisting with bedside TVs and related technology to keep them informed, entertained, and connected during their stay.

Responsibilities include troubleshooting simple issues, answering questions, and ensuring a positive experience.