Patient Support & Education Specialist

Health-Care-Solutions-At-Home; Vermont Terrace (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer-focused employee to answer questions, resolve problems, and assess ongoing product/service needs while supporting physician-directed compliance. Roles include documenting calls, entering orders, and updating demographic data within the patient records system.

The position emphasizes effective communication with coworkers and patients, training responsibilities, and precise adherence to instructions, with physical demands noted for occasional lifting up to 50 pounds.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Training others

Documenting calls

Enter orders

Demographic data updates

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare is seeking a customer-focused employee to answer questions, resolve problems, and assess ongoing product/service needs while supporting physician-directed compliance. Roles include documenting calls, entering orders, and updating demographic data within the patient records system.

The position emphasizes effective communication with coworkers and patients, training responsibilities, and precise adherence to instructions, with physical demands noted for occasional lifting up to 50 pounds.