Patient Services & Education Specialist

Lincare-085e31c; Mexico (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer service professional to interact with patients, answer questions, and assess needs for products and services. The role includes processing orders, updating records, and ensuring adherence to physician directions.

Responsibilities include documenting calls, providing education on offerings, and supporting training of staff while complying with health and privacy standards. Strong communication and accuracy are essential.

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Document analysis

Communication

Training others

Numerical calculations

Following instructions

Education

High School Diploma / GED

Job description

Lincare is seeking a customer service professional to interact with patients, answer questions, and assess needs for products and services. The role includes processing orders, updating records, and ensuring adherence to physician directions.

Responsibilities include documenting calls, providing education on offerings, and supporting training of staff while complying with health and privacy standards. Strong communication and accuracy are essential.