Customer Education & Support Specialist

Lincare; Amarillo (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Lincare is seeking a Customer Service Representative to communicate with customers to answer questions, resolve problems, assess ongoing and additional product/service needs, and support physician-directed care. You will handle inbound and outbound calls, document interactions in the system, process orders, and verify/update demographic information to ensure accurate records and timely service.

This role requires attention to detail, strong communication, empathy, and the ability to work with a

Qualifications

• Experience handling inbound and outbound calls.
• Ability to assess customer needs for products/services.
• Provide customer education about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders and verify/update demographic information.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers on products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders and update demographic information.

Skills

Customer communication

Phone handling

Problem solving

Documentation

Order entry

Data maintenance

Job description

Lincare is seeking a Customer Service Representative to communicate with customers to answer questions, resolve problems, assess ongoing and additional product/service needs, and support physician-directed care. You will handle inbound and outbound calls, document interactions in the system, process orders, and verify/update demographic information to ensure accurate records and timely service.

This role requires attention to detail, strong communication, empathy, and the ability to work with a