Patient Care Support Specialist

Lincare-085e31c; Whitehurst (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Training & advancement

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare seeks a customer service-oriented associate to communicate with customers, answer questions, resolve problems, and identify ongoing product or service needs, while supporting compliance with physician directions.

Responsibilities include handling inbound/outbound calls, entering orders, updating demographics, documenting interactions, educating customers, and assisting with staff training; physical duties may require lifting up to 50 pounds as needed.

Qualifications

• Read and analyze patient orders
• Communicate effectively with coworkers and patients
• Assist in training employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions with common sense

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assess needs for additional products/services
• Verify and update demographic information in records
• Enter customer orders in computerized system
• Document calls in record-keeping system
• Educate customers about products/services
• Assist in training employees

Skills

Read & analyze docs

Communication skills

Training others

Numerical calculation

Following instructions

Education

High school diploma

GED

Computer entry

Licensing requirements

Tools

Computerized system

Dialer system

Job description

Lincare seeks a customer service-oriented associate to communicate with customers, answer questions, resolve problems, and identify ongoing product or service needs, while supporting compliance with physician directions.

Responsibilities include handling inbound/outbound calls, entering orders, updating demographics, documenting interactions, educating customers, and assisting with staff training; physical duties may require lifting up to 50 pounds as needed.