Patient Care & Compliance Support Specialist

Lincare-085e31c; Olympia (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Benefits package

Paid time off

Job summary

Lincare seeks a customer-facing representative to answer questions, resolve issues, and identify ongoing product or service needs while ensuring compliance with physician directions. The role handles inbound and outbound calls, educates customers about offerings, and documents interactions in the system.

A high school diploma or GED and basic data entry are required; licensing may vary by location; lifting up to 50 pounds may be needed.

Qualifications

• Read and analyze patient-related documents.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Perform basic calculations for frequency and dosed amounts.
• Follow written and oral instructions.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.

Skills

Customer communication

Data entry

Training others

Education

High School Diploma or GED

Tools

Computer entry

Job description

Lincare seeks a customer-facing representative to answer questions, resolve issues, and identify ongoing product or service needs while ensuring compliance with physician directions. The role handles inbound and outbound calls, educates customers about offerings, and documents interactions in the system.

A high school diploma or GED and basic data entry are required; licensing may vary by location; lifting up to 50 pounds may be needed.