Patient Support & Education Specialist

American HomePatient; Asheboro (NC); Sur place; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Employee referral program

Résumé du poste

Lincare is seeking a customer service representative to handle inbound and outbound calls, determine patient needs, and educate customers on products and services. The role includes documenting calls and entering orders while maintaining accurate demographic information in the system.

Qualifications include a high school diploma or GED, 0–3 months related experience, and basic computer data entry. Candidates must meet location-specific licensing requirements.

Qualifications

• Read and analyze documents such as orders.
• Effectively communicate with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsabilités

• Communicates with customers via inbound/outbound calls.
• Assesses needs for additional products/services.
• Verifies and updates demographic information in records.
• Documents calls in the system.
• Enters customer orders into the system.

Connaissances

Document analysis

Communication

Training others

Dosing calculations

Instruction compliance

Formation

High School Diploma or GED

1–3 months related experience

Computer data entry

Licensing requirements (location)

Description du poste

Lincare is seeking a customer service representative to handle inbound and outbound calls, determine patient needs, and educate customers on products and services. The role includes documenting calls and entering orders while maintaining accurate demographic information in the system.

Qualifications include a high school diploma or GED, 0–3 months related experience, and basic computer data entry. Candidates must meet location-specific licensing requirements.