Patient Care & Education Specialist

Lincare Holdings Inc.; Arkansas; Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Lincare Holdings Inc. is seeking a customer service representative who communicates with customers to answer questions, resolve problems, assess needs, and support compliance with physician directions.

You will handle inbound and outbound calls, document interactions, enter orders, and update patient records, while educating customers about products and services. This role emphasizes clear communication in a healthcare setting.

Qualificações

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Conhecimentos

Effective communication

Customer service

Training others

Numerical calculations

Formação académica

High School Diploma or GED, or 1–3 months related experience

Ferramentas

Data entry

Descrição da oferta de emprego

Lincare Holdings Inc. is seeking a customer service representative who communicates with customers to answer questions, resolve problems, assess needs, and support compliance with physician directions.

You will handle inbound and outbound calls, document interactions, enter orders, and update patient records, while educating customers about products and services. This role emphasizes clear communication in a healthcare setting.